Reduction of Standard Operating Procedures

Situation
 More than twenty lengthy Standard Operating Procedures (SOPs).
 SOPs held in a document management system with restricted global access.
 Associated forms, templates and documents held elsewhere.

Target
 Requirement for simplification and global access to SOPs.

Action
 Reduced SOPs to four top level documents linked to intranet.
 Detailed working instructions put on to intranet supported by direct links to all required forms, templates and documents.
 Globally rolled-out.
 Trained staff.

Result
 Globally accessible system easy to navigate to required information
 System adopted by other teams with similar requirements for global SOPs.
 Positive feedback from external auditors and internal compliance groups.

Received a top achievement award for this project.